Pandemic Information for our Customers

We continue to monitor and respond to developments around the COVID-19 pandemic and its effect on our customers, friends and neighbors.


Due to the upsurge in COVID cases in many of the communities we serve, we have decided to temporarily close all of our bank lobbies out of an abundance of caution.

After we closed our lobbies back in the spring, we began opening those lobbies under strict guidelines for social distancing and face coverings. Those measures were appropriate for protecting our customers and employees at that time. Fortunately, as of this writing, no bank employee has tested positive for COVID. However, with the daily increase in cases now, we believe a new level of caution is called for.

We regret any inconvenience this may cause for our customers who like to do their banking in our lobbies. You may still arrange for in-lobby appointments for business that can’t be conducted at our drive-thrus or ATMs. Just call your branch manager to schedule an in-person appointment. You can also schedule an appointment through our online form.

Thank you for understanding.

 

Pandemic-Related Financial Relief for our Customers

The Coronavirus pandemic continues to cause financial hardships for some of our consumer and small business customers. While we await additional relief legislation from Congress, we continue to do all we can to assist our customers in every way possible during these unsettled times.

To provide temporary financial relief for our customers who need it most, we may, on a case-by-case basis:

  • grant extensions and defer payments on all loan types
  • grant extensions, payment deferments and waiver of late fees on credit cards
  • grant increases in credit card limits on a case-by-case basis
  • waive overdraft fees on checking accounts

We will continue our temporary pause on early withdrawal penalties on Certificates of Deposit.

Please contact your loan officer or branch manager to request assistance or discuss the best actions to take for your particular circumstances. You may also call our Main Office at 276.783.3116.

 


Your deposits are safe and secure

The Bank of Marion is one of the strongest and most well-capitalized community banks in the country. Because of this strong financial position, we are able to help our customers with the assistance listed above.

Please remember that your deposits in our bank are safe and secure. They are insured by the Federal Deposit Insurance Corporation (FDIC).  The standard deposit insurance amount is $250,000 per depositor.
 

The FDIC recently addressed two important aspects of the safety and availability your deposits in an FDIC-insured bank:

1. If my bank has temporarily reduced branch access or is not open, is my money still insured?

In difficult circumstances, some banks may need to temporarily limit operations to protect the health of their employees and customers. This may include closing a lobby, converting to drive- thru only services, or encouraging customers to use ATMs or digital channels to access their services.

Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.

Please see additional information regarding deposit insurance.


2. Will there be enough cash during a pandemic or other national disaster? Do I need to keep large amounts of cash in my possession to protect myself in case there is not enough cash available in the future?

The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as they normally would. Credit and debit cards and other payment systems will operate as normal.

Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds.

The FDIC’s complete FAQ for Bank Customers Affected by COVID-19 can be found at https://www.fdic.gov/coronavirus/faq-customer.pdf

 

Preventive measures to minimize virus spread

Our multi-layered prevention tactics (cleaning, sanitizing, workplace social distancing, travel restrictions, etc.) continue unabated. 

 

What you can do

Aggressively follow the CDC’s recommendations for personal hygiene and social distancing. Strictly adhere to all directives from your state governor and the CDC regarding self-quarantining if those directives apply to you. 


Guard against Coronavirus-related scams.

Scammers are using email, websites and telephone calls to attempt to steal money from people who are naturally vulnerable because of the pandemic. Never give out your social security number or any of your banking information. Remember that we will never contact you to ask for your account number, user ID or password.